The intent of technical support is to help the user with a particular problem he or she is having with the software or to answer a specific question on the use of the software.
When providing technical support, our engineers assume that the customer has attended, at a minimum, an ANSYS Introductory course or has knowledge of the use of the ANSYS code equivalent to that obtained in the Introductory class. If the customer intends to perform advanced analysis using the ANSYS program, then it is highly recommended that the appropriate ANSYS training class also be attended. Technical support is not intended as a forum for teaching an entire analysis or to replace a training class.
The CAE Associates engineer providing technical support expects that the user has reviewed the documentation on a particular subject and has made some basic attempts to understand and solve the problem on their own or with more experienced colleagues before calling for support. Technical support is not intended as a substitute for reviewing the documentation.
Technical support includes explanations of standard software installation and intended software feature usage, but does not include:
Providing engineering judgment for a customer's application(s)
Diagnosing problems with the analysis or model other than identifying potential software errors or incorrect usage of the software
Providing support for customization or extensions to ANSYS' standard software delivery (including modifications to the standard graphical user interface ("GUI") and command files)
Installation, configuration, debugging, or custom integration between third party software (beyond ANSYS' software integration applications)
Writing, diagnosing, troubleshooting, debugging, or updating of user-written sub-routines, interfaces, or programs (FORTRAN, C, shell scripts, etc.)
Comparing and correlating customer results from the software with other software-produced simulation data or test data
Running a simulation for a customer that does not have the required combination of hardware, operating system, software, compilers etc.
Engineering Services
FEA Services
Structural Analysis